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"I have been involved in Assisted Living and Skilled Nursing Facility Administration for over 30 years. I LOVE your website- the info is easy to use, and comprehensive. I typically write all of my own policies, procedures, forms etc. but since finding and joining Providers Web...I have so much more time to Direct our Operations....We have 7 licensed Homes for the Aged, Assisted Living Homes in the state of Michigan - a total of +/- 700 older persons, many with diagnoses of dementia. Just wanted to say thank you for making this information available, at such a reasonable cost!"

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Caring is a Form of Love

Types of Community Care Facilities

Housing arrangements providing non-medical services to seniors are known under several names. The terms used to describe the Residential Assisted Living industry varies from state to state, but it is commonly referred to as “assisted care,” “residential care,” or “assisted living.” Community Care Facilities provide services to vulnerable residents such as frail elderly, developmentally disabled, mentally ill, trouble teens, and others. Small Entrepreneurs to very large corporations own and operate facilities to provide care and services to these individuals.

These businesses maybe private-for-profit or non-profit and may be called by many names including: Assisted Living Facility, Adult Congregate Care, Residential Care, Personal Care Home, Residential Care Facility for the Elderly, Homes for the Aged, Domiciliary Care Homes, Adult Day Care Facility, Adult Residential Facility and others.

RCFs and ALFs form a major component of the nation's long-term care delivery system. The terms most used nationwide are Residential Care Facility and Assisted Living Facility. When used on this website Residential Care Facility (RCF) will basically refer to facilities which provide private rooms, or shared rooms, and community accommodations for dining and living rooms.

Assisted Living Facility (ALF) usually refers to the facilities in which the residents have individual apartments often with a kitchen and living room. Many Assisted Living Facilities have been converted from Retirement Communities due to the resident's "aging in place." Rather than lose these "aging in place residents", the retirement home will obtain a license and make the necessary structural changes needed to provide care services.

Both types of facilities, RCFs and ALFs, can provide the same degree of care services.


Since 2004 ProvidersWeb has been delivering "best practice" information to assist care providers with Regulatory Compliance and meeting Care Standards for the community based care industry.

NEW ADL SHEET for ProvidersWeb Members

Our new free ADL form can make it easy for staff to record the basic everyday care that they provide. It covers bathing, dressing, eating, outings, goal progress and more. We, here at ProvidersWeb appreciate each and every member. We hope this new free form makes documenting your client's ADLs easier.
~The ProvidersWeb Service Team  Get the new free ADL Sheet Form

New Laws for Care Business Employers 2018
By Diane Morrow, LNHA

MARIJUANA - Marijuana is getting legalized in more States. Employers should know that in States that legalized Marijuana they can still enforce their drug-free workplace policies because it is still illegal on a federal level.

CRIMINAL RECORDS - The "Band the Box " is probably the most important law that is emerging across the nation. Currently 10 states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New Jersey, Oregon, Rhode Island, and Vermont have basically made it illegal to ask a job applicant if they have an arrest record before they offer them a conditional job offer.

FingerprintThe theory is that people with an arrest record, or who have been convicted of a crime and have rehabilitated should have a better chance to get a job if the box on the application about criminal record is removed.

Most States have specific laws for care facilities that detail which criminal offenses are excusable and which are not. Due to the nature of the business care home employers can let the applicant know up front that a criminal record clearance from State licensing is required for the job. DO NOT COERCE THEM INTO telling you about their criminal history, if they want to volunteer the information then that is their choice. If they choose to proceed and you offer them a job, then you will have to wait to see if the State licensing agency clears them or not. Read more

New Year, New Plan

Happy New YearThe "New Year" is upon us and to really understand where your care facility, residential care home, or assisted living community is at, you need to analyze where you are and where you have been. Asking the right questions, and writing down and reviewing the answers will help you create a strategic plan.

Goal: The place where a race or journey ends. The final purpose or aim; the end to which a person aims to reach or attain.
Plan: A method of action, procedure or arrangement; a scheme.
Vision: The act or power of receiving mental images, as those formed by the imagination.

The most common goals for community care businesses and nursing homes are:

  • Decrease Vacancy Rate
  • Meet Facility Goals
  • Improve Quality and Safety
  • Increase Community Interaction
  • Staff training & reduced turnover
  • Pay off Debts
  • Increase sales and services

ProvidersWeb has great forms to help you:
Community Care Facility and Nursing Home Administrator's Check Off List - Yearly
QA-RM Yearly Management Plan
New Year Plan Form

So what did 2017 tell you? What worked? What needs expanding? What needs to stop? What's missing? What is your new priority list? How happy and satisfied are you? What about your community connections? Are you monetary goals being met?

Here is a list of questions to help you create your New Plan, for the New Year. Read more.

Referral Agencies – The Paying Truth
By Diane Morrow, LNHA

ReferralsReferral agencies have been around a long time.  Unfortunately there are referral agencies that take advantage of providers and sometimes the consumers (persons to be placed) for the love of money. 

So what is the low down on referral agencies?  There are basically two main types of referral agencies.  The for-profit type usually deals with private pay elderly care placements, and the other type is usually ran by a non-profit or state agency and deals with consumers on government funds.

The problems associated with the For-Profit agencies can include but are not limited to:

  • Not Knowing Enough About The Consumer’s Health Condition to help find proper placement.
  • Not Knowing Enough About The Care Facility they are sending the consumer to; the referral agency could easily send someone to a care facility that provides sub-standard care.
  • Referring Only To The Care Facilities That Pay Large Referral Fees; and referring to the care facilities that pay them the fastest.  Often times the fee is the first month’s rent or a large portion thereof which is around $1500 to $5000.
Doubling the Fees - Once a referral is made and the resident is placed, checking up on the resident to see if they are happy and if not they quickly assist them into moving to another facility, so they can earn another referral fee.   Read More

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ProvidersWeb.com – Over 31,700 members strong. Why? Our customers tell us they save hundreds of dollars by being able to use our ready to use forms, policies, procedures, checklists, audits, training programs, in-services and more.

New businesses find the paperwork they need to help them get licensed as an assisted living or residential care facility. People who have been in the business find great compliance audits, checklists, training programs, quality assurance and risk management plans, policy manuals and other paperwork that make it easy for them to do their jobs.

Our members include Administrators and Owners of various care businesses and: Caregivers, Nurses, Residential Care Mangers, Adult Foster Care Personnel, Nursing Home Administrators, Assisted Living Executive Directors, Family Home Care Parents, Home Health Nurses, RCF Certified Administrators and other personnel. These folks provide Elder Care, care for the Developmentally Disabled and Mentally Ill and care for Teenagers in Group Homes. These community care homes are licensed by the State. See ALF, RCFE, RCF, ARF Providers.

JOIN NOW! A paid subscription gives you access to over 800 FORMS, all the 3700+ online documents and all EBOOKS. We provide quality care and risk management easy-to-use how to documents. ProvidersWeb’s standards are totally focused on Quality Care for the residents using ethical care and service standards, safe and fair working environments for employees and reduced liability exposure (Risk Management) with decent profits for the owners.

Care Home Business - According to the Bureau of Labor Statistics, 8 of the 20 fastest growing occupations are in the healthcare field. Why work for someone else when you can work for yourself? We specialize in helping and supporting entrepreneurs. If you are looking to get into the care business or stay in the care business we can help. We give you the tools to help ensure Dependent People get great ethical care, the Caregivers enjoy providing the care and the Owners and Directors are able to sustain the care business well.

We are here to supply Caregivers the “how to” tools they need.

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Subscribing Members each have their own personal repository under “My Account Activity” and with one click of a button they can see if any of the documents they have downloaded have been updated. It helps staying in compliance easier.

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KEEP IN COMPLIANCE - We cover all kinds of subjects related to regulatory compliance for care and services for example:

  • Medication Aide & Manager Training
  • Dementia Care Training
  • Facility Manager Training
  • Missing Resident & Elopement Drills
  • Employee Orientation Mandates
  • Admission and Retention Policies
  • Supervisors’ Training
  • Laundry Safety Training
  • Dietary Aide & Dietary Supervisor Training
  • Housekeeping Safety Training

Flex Time Work Arrangements– Most care facilities are legally required to comply with certain basic standards such as providing written proof of: Read more...

Remember Write it Right:
“Not documented, not done” is the rule of thumb when providing care. Forms, written policies, procedures, care documentation, and written proof of training are standard requirements for all care facilities. Better documentation would prevent a lot of facilities from getting sued.

Created by Industry Expert Diane (Downs) Morrow, LNHA, the first teacher of the required California State Residential Care Administrator Certification Program. Diane is a Successful Author, Consultant, Educator, Advocate, Expert Witness, and 20+ year Care Facility Business Owner!

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